DP21/2: Diversity and inclusion in the financial sector – working together to drive change

DP21/2: Diversity and inclusion in the financial sector – working together to drive change

For retail customers (including policy holders), firms need to be sufficiently diverse and inclusive to be able to understand and meet the needs of their diverse customer bases; otherwise their customers are at more risk of harm. For example, customers may not be offered suitable options for their circumstances, they may have difficulty in accessing products and services, or there may not be products and services that meet their needs. This can lead to disengaged consumers, and potential exclusion from financial services

Inclusive and diverse workforce translates to better care and support for customers

https://www.fca.org.uk/publication/discussion/dp21-2.pdf

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