Terms of Service

Insightflow Ltd., (“Insightflow,” “Company,” “us,” or “we”), provides www.insightflow.io and the other websites under the Insightflow.io domain (collectively, the “Sites”), and our community services, research services, and related services (together with the Sites, the “Service”) are subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Service” or the “Agreement”).
We’ve tried hard to keep this Agreement as readable and straightforward as possible. We’ve also added a series of short explanations of the legal language in plain English to aid in understanding, but that part isn’t legally binding. If you have suggestions that can help us improve it or any questions about this Agreement, please email us and let us know. This Agreement explains our obligations to you, and your obligations to us. Except as noted otherwise below, this Agreement is the entire Agreement between us. By using the Sites and the Service in any way, you are agreeing to comply with these Terms of Service, our Privacy Policy, and any other legal notices or conditions or guidelines posted on the Sites.
If you have questions regarding this Agreement or about Insightflow, please contact us by email at info@Insightflow.io, or at:
Insightflow Ltd.
Kemp House
160 City Road
London
Welcome to Insightflow’s Terms of Service! In this right hand column, you’ll find our plain-English Terms of Service. This part isn’t legally binding, so please use this column only as an aid when reviewing the legal language.
1. When using the Service, you shall be subject to any posted guidelines or rules applicable to the Service that may contain terms and conditions in addition to those in the Terms of Service. By using the Service or accessing the Sites, you agree to the Terms of Service, the Privacy Policy. If you do not agree, do not use the Service.
1.1. Our Service may integrate with other services on a number of platforms provided by third parties, including Ecommerce Payment Processors (as defined below). Please be aware that your activities on each of these platforms may be subject to additional terms of service for that particular platform.
1.2. Certain parts of the Service may be subject to additional terms and conditions specified by us from time to time; your use of such Service is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
1.3. Insightflow shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Please review our terms, as you must agree to them to use Insightflow.
You should also review our Privacy Policy
We may change our terms of service or our pricing from time to time. If we do, we’ll post a note on our website or email you.
2. Eligibility
2.1. The Service is available only for individuals aged 18 years or older.
2.2. We may, in our sole discretion, refuse to offer the Service to any person or entity and change the eligibility criteria for using the Service at any time.
2.3. The right to access the Service is revoked where these Terms of Service or use of the Service is prohibited or to the extent offering, sale, or provision of the Service conflicts with any applicable law, rule or regulation.
You must be at least 18 to use Insightflow.
3. Account information
3.1. To use the Service, you will need to register and create an account (including your full name, password, and email address). If you upgrade your account, you will need to provide payment information as well. Insightflow accounts will give you access to the Service and functionality that we may establish and maintain from time to time and in our sole discretion.
3.2. We may maintain different types of accounts for different types of users. If you open a Insightflow account on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity’s behalf.

4. You are responsible for taking all steps to ensure that no unauthorized person shall have access to your account or password. When creating your account, you must provide accurate and complete information. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lowercase letters, numbers, and symbols) with your account.
4.1. It is your sole responsibility to:
4.1.1. control the dissemination and use of your account and password,
4.1.2. to promptly inform us of any need to deactivate an account or password.
4.1.3. We are not liable for any harm related to the theft of passwords, or your disclosure of passwords.
4.1.4. You shall immediately notify us of any unauthorized use of your account or password or any breach of confidentiality.
4.1.5. You are solely responsible for any damage resulting from the use of your account and username. You may not use your account or password to breach security of another account.
4.2. You may control your account and how you interact with the Service by changing your settings. By providing us with your email address, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as changes to features of the Service. You may not opt out of these messages unless you cancel your account. For more information, please read our Privacy Policy
You must be at least 18 to use Insightflow.
You need to sign up for an account to use Insightflow.
If you’re using Insightflow on behalf of your business, make sure you’re authorized to agree to our terms of service on its behalf.
Keep your password safe and let us know if you detect any unusual behaviour on your account immediately.
Use the settings to make any changes to your account or just contact us.
We may send you occasional emails about Insightflow updates or your account.
5. Intellectual Property Rights and Our Site
5.1. With the exception of User Content (see Clause 6), all Content on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
5.2. Subject to the licence granted to Us under sub-Clause 6.4, Users retain the ownership of copyright and other intellectual property rights subsisting in User Content submitted by them (unless any part of such User Content is owned by a third party who has given their express permission for their material to be used in the User Content).
5.3. You may:
5.3.1. Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
5.3.2. Download any Content where we have provided a link enabling you to do so;
5.3.3. Download Our Site (or any part of it) for caching;
5.3.4. Print pages from Our Site;
5.3.5. Download, copy, clip, print, or otherwise save extracts from pages on Our Site;
5.3.6. Save pages from Our Site for later and/or offline viewing;
5.3.7. View and use User Content in accordance with the permissions set out in Clause 6;
5.4. You may not:
5.4.1. systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so;
5.4.2. Subject to Clause 6 (governing User Content) reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless clearly given express permission to do so. For further information, please contact Us at info@Insightflow.io.
5.5. Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged.
5.6. Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
We have full ownership of our content on this site but you can re-use that content so long as you cite Insightflow as the source.
You can’t systematically copy the content from this Site.
6. User Content
6.1. User Content on Our Site includes (but is not necessarily limited to) comments, suggestions, reports, mentoring and insight about the Market Research Industry.
6.2. You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Community Standards which can be seen in the Community Standards Policy.
6.3. You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.2. You will be responsible for any loss or damage suffered by Us as a result of such breach.
6.4. You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. By submitting User Content, you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site.
6.5. If you wish to remove User Content, you may do so by contacting Us at info@Insightflow.io. We will use reasonable efforts to remove the User Content in question from Our Site. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
6.6. We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.
6.7. We take technical measures to limit and/or restrict the ability of Users to unlawfully copy User Content submitted to Our Site. Despite such measures, We do not make any representation or warranty that your User Content will not be unlawfully copied without your permission.
6.8. Unless a particular User expressly states Nothing in these Terms and Conditions limits or excludes the fair dealing provisions of Chapter III of the Copyright, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
You retain full ownership of any content you upload, but you give us an irrevocable licence to use that content for our commercial purposes.
We will remove user content if asked to do so but can’t guarantee that it will be made immediately unavailable, in some cases we will not be able to hide it at all.
We can reject or remove any content at our sole discretion.
You are not allowed to use other people’s content without their permission.
We will try to restrict this but can’t guarantee that we will be successful.
7. Disclaimer of warranties and limitation of liability
7.1. The service and all content are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currentness, freedom from interruption, viruses or other defect, and non-infringement.
7.2. Your sole remedy against us for dissatisfaction with the service or any content is to stop using the service or any such content. In no event shall we or our subsidiaries, officers, directors, employees, agents, licensors, or content providers (our “affiliates”) be liable for any damages, including, without limitation, indirect, consequential, special, incidental, or punitive damages, resulting from the use or inability to use the service or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not we or our affiliates are advised on the possibility of such damages.
7.3. To the maximum extent permitted by applicable law, Insightflow assumes no liability or responsibility for any
7.3.1. errors, mistakes, or inaccuracies of content
7.3.2. personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service;
7.3.3. any unauthorized access to or use of our secure servers and/or any and all information, including personal information or financial information, stored therein;
7.3.4. any errors, mistakes, losses, damage or unauthorized access resulting from the use of third party applications by you, by your end users, or by Insightflow on your behalf;
7.3.5. any interruption or cessation of transmission to or from the service;
7.3.6. any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party;
7.3.7. any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or
7.3.8. user content or the defamatory, offensive, or illegal conduct of any third party.
7.4. In no event shall Insightflow, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses, or costs
7.5. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Insightflow has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
8. Law and Jurisdiction
8.1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
8.2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.
8.3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England & Wales or as determined by your residency.
8.4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.